FAQs

You can buy directly from us, or from one of our local stockists including:
QVC

Lakeland

The Range

To find out about a particular country, please get in touch with us via our Contact Page

Once our team pack your order you'll receive a tracking number sent to the email address you entered at checkout.  You can use this link to check the progress of your delivery.

We aim to process and ship all online orders within 2-3 working days of receiving them. You'll receive a notification once your parcel is out for delivery.

Shipping is £5.85 throughout UK.  We also offer free delivery for orders over £40.

Our UK shop only ships within the UK (excluding Northern Ireland).

Our Yogurts all have a shelf life of over 4 months remaining. Sometimes we run discounts on short dated products (less than 4 months), and will indicate this on the product listing so you are aware.

Yes—your wellbeing is essential to us. The entire EasiYo Yogurt Maker, as well as all jars and lunchtakers are manufactured from approved food grade polypropylene. That means all parts are completely free from polycarbonate and BPA.

We’ve made the EasiYo Yogurt Maker robust enough to withstand constant and tough handling. However if your lid or insert get damaged, please contact the EasiYo team at contactuk@easiyo.com and we’ll do our best to sort out a replacement. Jars can be bought directly from our website here.

Yes, all our jars are safe to use in the dishwasher. They’re also fine in the freezer, which is a great way to keep smaller amounts of yogurt cool ‘til lunchtime.

Yes, but please use a damp cloth only! Dab a little dishwashing liquid on the cloth, and wipe your yogurt maker down to clean and odourise it. Don’t immerse your yogurt maker in water as that could damage it.

Yes, our newer design jars can be used in our older style yogurt makers. If you need some extra jars, you can buy them online here.

EasiYo Jars are made from Food Grade plastics, are BPA free and are suitable to withstand boiling water. We do not recommend putting a glass jar in the EasiYo Maker.

The temperature of your tap water can vary throughout the year with the season and this can have an effect on how your yogurt turns out.  The temperature indicator sticker will show you when the water is the right temperature to help you make perfectly set yogurt.
To use, simply peel off the back of the sticker to expose the sticky side.  Stick this onto the outside of your EasiYo Yogurt Jar below half way.  The sticker will turn green to show the current water temperature.
Now, simply follow the instructions to make your EasiYo Yogurt, ensuring that the water you mix the yogurt sachet with is 15-20°C.

Our Plant Based range was discontinued so we don't have any vegan friendly or non dairy products in our range.

While we’re really proud of our reusable jars and pouches, unfortunately, our sachets are not recyclable or compostable. That's because our sachets need to have an oxygen/water barrier to keep the cultures viable. At the moment, there’s simply no suitable recyclable packaging solution that meets this need. We continually review our options and hope to solve this issue in the future. It’s important to you, and it’s important to us too. 

All EasiYo yogurts contain Lactobacillus bulgaricus, Streptococcus thermophilus and Lactobacillus acidophilus. Some products also contain the Bifidobacteria strain. It’s the combination of cultures that gives our yogurt its wonderful taste and texture.

No, none of our yogurts contain any gluten or wheat.

Yes, soy lecithin is present in small amounts in the milk powder we use, because it helps the milk powder dissolve in water more easily. 

It sure is! All our products are vegetarian friendly.

Hmm, no. We don’t recommend eating anything after its best before date.

Most of our yogurts can be kept for up to two weeks in your fridge, but if the flavour you’ve made has fruit or coconut bits we recommend keeping it for just one week.  Always check the storage instructions on the sachet. 

Pasteurised dairy foods such as pasteurised full-fat yogurt are suitable foods for your baby from around six months. Full-fat, unsweetened or plain yogurts are a good choice because they don’t contain added sugars. We also recommend that you talk to your medical professional about the appropriate age for your baby to start eating yogurt and other solids.  

Absolutely. EasiYo yogurt is made with pasteurised milk and fine for pregnant women to eat when prepared and stored as directed.   

Unfortunately if you’re allergic to cow’s milk then EasiYo Yogurts are not suitable for you. In terms of lactose intolerance, each person is different in their degree of sensitivity. Our yogurts do use lactose in the fermentation process, however the lactose levels in our made up yogurt varies. Depending on your tolerance, you may be able to enjoy EasiYo homemade yogurt—but please, always ask a health professional for their advice first if you have intolerances or allergies.

The base for our EasiYo yogurts is milk powder and yogurt cultures. Depending on the style or flavour we also add sugar, natural colours and natural flavourings. You’ll need to check the sachet itself for a full list of ingredients. Be assured though that none of our dairy yogurts contain any artificial colouring or additives. 

To the best of our knowledge there are no traces of nuts in our products. Our yogurt mixes don’t contain any ingredients made from nuts, and the UK facility that makes our mixes does not allow nuts on site. However, we rely on information from our suppliers and don’t do any tests on our products ourselves for the presence of nuts. If you have any concerns, please check with a medical professional.

There are so many ways to get creative with EasiYo, however you can’t add anything before the yogurt is set. That’s because additions may disrupt the activation of the yogurt cultures. After your yogurt is set you’re free to get inventive with serving ideas. Check out our recipes here to get started!

EasiYo Yogurt sachets (which includes the cultures) have a shelf life of 18 months when stored unopened, in temperatures below 25°C. Check the best before date printed on the back of your EasiYo sachet.

Actually, our huge number of live cultures is because of you! Because EasiYo is made fresh in your kitchen, you get the maximum number of cultures possible from day one. Better yet, because our yogurt has so many live cultures it’s naturally thick, which is why we don't need to add any stabilisers or thickeners to our dairy yogurts. Now that’s goodness all round.

The number of live cultures is at its highest on the first day – one serving of freshly-made EasiYo yogurt contains over one million live cultures. But the good news doesn’t stop there. We’ve tested our yogurt and even at the end of two weeks in your fridge, there are still millions of live cultures in every serving. 

The cultures are freeze dried. This simply means that all the moisture is extracted so that the cultures can 'hibernate' until they’re reactivated with the addition of water and heat in your EasiYo Yogurt Maker.

It's easy to make EasiYo following our three simple steps.

1.  Half fill your yogurt jar with room temperature drinking water (15-20°C). Add the contents of the yogurt sachet, pop on the lid and give it a good shake. Add more water to the jar until it’s about 5mm from the top… pop on the lid and shake again.

2.  Push the plastic insert into your yogurt maker as far as it can go. Next, pour boiling water up to the top of the plastic insert. Place your jar into the yogurt maker so it sits on top of the plastic insert, then put the lid on your yogurt maker.

3.  You’re all set, now simply wait for the magic to happen! Leave your yogurt maker on your kitchen bench and the yogurt will set after 8 - 12 hours (a little longer for our high protein yogurt). Most people simply leave it overnight and wake up to fresh homemade yogurt in the morning. You’re nearly there… before you dig in, chill it in the fridge for a few hours to complete the set.

It may seem like magic, but it’s really quite simple! In order to grow, our yogurt cultures need warmth, moisture and food (for example lactose which is a natural milk sugar). When yogurt is made according to EasiYo sachet instructions, our yogurt maker provides the perfect conditions to activate our yogurt cultures creating your own homemade yummy thick yogurt in just 8-16 hours (depending on the type of EasiYo yogurt you are making).

For delicious, perfect yogurt every time, our EasiYo yogurt sachets contain all the ingredients you need – simply add water. There’s no need to use a bought yogurt as a starter.

Our sachets are specially designed to be used with the EasiYo Yogurt Maker. While there are other ways of making yogurt from scratch, our system makes it easy, fun and fool proof when you follow our instructions!

The temperature of the water you mix the sachet with needs to be 15-20°C. If you live in a warm climate, you may want to chill your tap water in the fridge for a little while to bring it to the correct temperature.

Don’t stress! Your yogurt will keep in the yogurt maker for up to 24 hours without being adversely affected.  You may find it’s tangier in taste due to the longer fermentation time.

This extra liquid is simply whey being 'expressed' from the yogurt and is part of a natural process. Commercial chilled yogurts may contain thickeners and stabilisers to absorb the expressed whey, but we prefer to keep our yogurt free from additives. Simply stir any whey back into the yogurt as it’s highly nutritious, or you can pour the whey off if you prefer thicker yogurt. You can even add the whey to your smoothie for an extra protein boost.

Setting time is related to temperature, and can vary depending on the temperature of the water you mixed with your yogurt sachet (15-20°C is ideal) and even the temperature in your kitchen. This variation is entirely normal for a live product that is free from thickening agents.

The EasiYo system is designed to eliminate the hassles of incubating and stabilising milk. Any milk you need is provided in powdered form in the EasiYo sachet – simply add water for delicious yogurt every time. 

After 8-12 hours your yogurt should be put straight into the fridge as the yogurt is still very soft and delicate. We know this is hard, because it’s so tempting to start eating the freshly made EasiYo yogurt right away! However patience is a great thing, and your fresh yogurt will become a firmer set when chilled in the fridge for 3-4 hours.

If your yogurt is still completely runny (like milk) after a few hours in the fridge, please review the instructions on the sachet and check the best before date. Remember, it’s crucial to use the correct water temperature to make up the yogurt sachet, this water must be 15-20°C.

Yes we can! If you’ve tried everything and your yogurt still isn’t setting to your satisfaction, please contact our customer care team at contactuk@easiyo.com and they’ll be happy to help you out.

EasiYo Subscriptions work in three easy steps. First, choose your subscription size. Second, select your preferred flavours from within the range. Third, select your delivery frequency. You can also add one off extras to your subscription order.

EasiYo Subscription costs are based on the number of sachets you choose, and the type of subscription product. Every Subscription comes with free shipping.

You can pay for your EasiYo Subscription via debit card or credit card, or Paypal!

We deliver EasiYo Subscriptions throughout Mainland UK.

Zilch! We offer free shipping with all our EasiYo Subscription orders.

Your EasiYo Subscription will be delivered to you within three working days of us receiving your order.

In the unlikely event that your subscription hasn’t arrived within five days of your order confirmation, please telephone our customer service team on 01332 850 468 or email us at contactuk@easiyo.com.

Please telephone our customer service team on 01332 850 468 or email us at contactuk@easiyo.com.

Yes, you can pause your subscription by clicking on ‘Skip Shipment’ on your customer portal. Make sure you've created an account and logged in to do this.

Simply log into your account and click on ‘Cancel subscription’. Please note, cancellations must be received five days before your next subscription order is due, otherwise the cancellation will apply from the following order.

Log into your account and click on ‘Shipping Addresses’ on your account page.

Please refer to our delivery and subscription Terms and Conditions on our website for details about our returns policy.

No stress – if you’ve forgotten your password, simply click ‘I’ve lost my password’ on the EasiYo account login page and we’ll guide you from there.

Simply log in to ‘My Account’ to change your subscription details. You can change your mix of yogurt sachets, update your delivery address or change your delivery frequency. It’s all easily done from there.

Choose to receive either 8, 12 or 20 sachets from our 1kg Yogurt Range.

Did you know that you can freeze EasiYo yogurt once you’ve made it up, and then defrost it when you’re ready to eat it? Also, there are lots of delicious recipes on our website for new ways to eat EasiYo yogurt (like pizza dough with yogurt – yum!). Still too much of a good thing? No problem, you can pause it for a while in your account page, or change your delivery frequency.

There is no sign up fee for EasiYo Subscriptions (and no cancellation fee either). You only pay for the products you order. We even throw in free shipping!

To change your subscription settings you'll need to have a Subscription account. Once signed in, from here, you can make changes to your account, including updating your address or payment details, changing your flavours or pausing your subscription.